Statement of Policy

Payment:
We accept American Express, MasterCard and Visa credit cards. 

Terms:
Our terms for approved purchase orders are Net 30 days. Purchase orders are accepted from customers with an established credit account.

        Click here if you would like to be set up on credit. 

Guarantee:
Parts and materials:   Our guarantee is limited to the value of the manufacturer's warranty. All merchandise is fully guaranteed against defects in the materials and workmanship, and if defective will be replaced free of charge within the period stated in the manufacturer's warranty. Any shortages or errors must be reported within 10 days.
Hose assemblies:   Our hose assemblies are guaranteed against all defects in materials and workmanship. This guarantee is limited to the value of the hose assembly.

Special Order Items:
Items that are special ordered for a customer require a minimum 50% deposit.  All 'special order' items are not returnable and not cancelable.

Quotations (for Special Order Items):
Our price quotations are good for 30 days unless otherwise stated.

Damaged Merchandise:
Any damage in transit is the responsibility of the carrier. Be sure the driver notes the damage on your copy of the freight bill. If there is concealed damage, contact the carrier immediately for an inspection report to be filed.

Returned Goods:
Merchandise may not be returned without written authorization. The customer may return that part of his/her stock which represents a surplus to the company provided this stock is returned in saleable condition, within a twelve month period from the date of purchase and provided he/she has received shipping instructions, by e-mail, from the company. Such returns will be accepted for full merchandise credit. All other returns will be subject to a 20% restocking charge. 'Special order' items are not returnable.

To request 'Merchandise Return Authorization' Globalfluid.com requires that the customer fills out a Return Form.

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